Privacy Policy

Last Updated: September 01, 2026

Just Smok (“we,” “us,” or “our”) operates justsmok.com, an online store providing nicotine and related consumer products, including all related website content, features, functionality, products, and services (collectively, the “Services”).

Our website is built and operated using WordPress and WooCommerce, along with third-party service providers that help us process payments, fulfill orders, provide shipping services, maintain website security, analyze website traffic, and communicate with customers.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from justsmok.com, create an account, place an order, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Just Smok is an online retailer offering nicotine and related consumer products.

When we use the terms “Just Smok,” “we,” “us,” or “our,” we are referring to Just Smok as the operator of this website and Services.

Personal Information We Collect

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be associated with you. It does not include information that has been anonymized or de-identified.

Information You Provide Directly

Depending on how you use our Services, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number
Account username and password, if you create an account
Order history
Products purchased
Transaction information
Customer service communications
Information you provide when submitting forms or contacting us

Financial and Payment Information

When you place an order, we may collect information relating to your payment method, such as:

Payment method type
Transaction confirmation
Payment status
Limited payment information necessary to process your transaction

Important: Payment information is processed through third-party payment processors. Just Smok does not store complete credit or debit card numbers on our website servers.

The payment processor may independently collect and process your payment information according to its own privacy policy and terms.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network and connection information
Pages viewed
Date and time of visits
Referring website
Website interactions and usage information
Cookies, pixels, and similar tracking technologies

We use this information to operate our website, improve functionality and performance, understand how visitors use our Services, maintain security, and detect potentially fraudulent or unauthorized activity.

Sources of Personal Information

We may obtain personal information from:

You directly
Your browser or device
WordPress and WooCommerce functionality
Payment processors
Shipping and fulfillment providers
Website hosting and technology providers
Analytics and marketing service providers
Customer support providers
Other third-party service providers that assist us in operating our business

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

Process and fulfill orders
Process payments
Ship products
Handle returns, refunds, and exchanges
Create and manage customer accounts
Maintain order records
Provide customer support
Improve website functionality and user experience
Maintain and improve our Services

Communication

We may use your information to:

Send order confirmations
Provide shipping and delivery updates
Send account-related notifications
Respond to customer inquiries
Provide customer support
Communicate with you regarding your orders or transactions

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

Send promotional emails or other marketing communications
Provide information about products, offers, or promotions
Measure the effectiveness of marketing campaigns
Display advertisements that may be relevant to your interests

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Security and Fraud Prevention

We may use personal information to:

Protect our website and customers
Detect and prevent fraudulent transactions
Detect unauthorized access or activity
Maintain website and network security
Investigate suspicious activity

Legal and Compliance Purposes

We may use and disclose information when reasonably necessary to:

Comply with applicable federal, state, and local laws
Comply with regulatory requirements
Verify age or eligibility where required
Respond to lawful requests from governmental authorities
Enforce our Terms and Conditions and other policies
Protect our rights, property, and customers
Resolve disputes and legal claims

Sharing and Disclosure of Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

WordPress/WooCommerce-related service providers
Website hosting providers
Payment processors
Shipping carriers
Order fulfillment providers
IT and website security providers
Analytics providers
Marketing and advertising providers
Customer service providers
Email and communication providers
Professional advisors, including legal and accounting professionals
Government or regulatory authorities when legally required

We may also disclose information as part of a merger, acquisition, financing, sale of assets, reorganization, or other business transaction.

We do not sell or rent your personal information.

WordPress and WooCommerce

Our website uses WordPress as its website management platform and WooCommerce to provide e-commerce functionality.

WooCommerce may process information necessary to operate our online store, including customer information, billing and shipping information, order details, and other information required to process and fulfill orders.

Additional WordPress plugins, extensions, integrations, and third-party services may also process information when necessary to provide specific website functionality.

These third-party services may have their own privacy policies governing how they collect, use, and process information.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, security, communications, and other business functions.

These third parties may collect or receive information about you in accordance with their own privacy policies.

We encourage you to review the privacy policies of third-party services that you use or interact with through our website.

Discreet Packaging and Confidentiality

We understand that privacy and discretion are important to our customers.

Where applicable:

Orders are shipped in plain, discreet packaging
Billing descriptors may be presented in a neutral manner
Customer information is handled confidentially
We limit access to personal information to individuals and service providers who need it for legitimate business purposes

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

Keep products in your shopping cart
Remember account and website preferences
Maintain website functionality
Understand website traffic
Analyze website performance
Improve user experience
Support marketing and advertising activities
Help detect security threats and fraudulent activity

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or prevent certain features from working properly.

Age and Legal Restrictions

Just Smok’s products are intended only for individuals who are 21 years of age or older, where required by applicable law.

By accessing or using our website and purchasing our products, you represent that you meet the applicable legal age requirements.

We do not knowingly collect personal information from individuals under 21 through our Services. If we become aware that we have collected personal information from an individual under the applicable legal age, we will take reasonable steps to delete such information.

We may use age-verification or other verification procedures where required by law or where necessary to comply with applicable regulations.

Just Smok does not knowingly sell or ship nicotine products to jurisdictions where such products are prohibited. Orders from restricted jurisdictions or locations may be canceled and refunded.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services
Process and maintain order records
Maintain customer accounts
Comply with legal and regulatory obligations
Resolve disputes
Prevent fraud
Enforce agreements
Maintain appropriate business and financial records

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected and used
Request portability of certain information
Opt out of certain targeted advertising or data-sharing activities
Opt out of promotional marketing communications

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.