The customer is responsible for return shipping costs. All returns must be shipped with tracking, and in a protective box to prevent further damage. All returned merchandise will be tested by our staff. If we find that there was nothing wrong with the item, or the item was damaged through improper use, you will be responsible for return shipping costs should you request the item be returned to you. However, if the item is, in fact, defective or malfunctioning, we will ship you a new replacement at our expense.
If you have any questions or concerns regarding our warranty, refund policy, or any other policy on our website, please email us at info.justsmok@gmail.com before placing your order. Orders placed constitute an agreement with our Terms of Use Policy, Privacy Policy, and Warranty & Refund Policies respectively.
All policies listed are subject to change without notice. Just Smok is always working towards making it easier for our customers. To speed up the returns process, we are implementing a new procedure.
DOA or Manufacturer Defects
If you have a DOA – (dead on arrival) – or a product not working due to the manufacturer specifications, follow the instructions below:
Instructions
- Take a video of the product’s behavior:
- Locate the invoice of purchase:
- Send an email to info.justsmok@gmail.com:
Our office will send it directly to the manufacturer. Upon approval from the manufacturer, we will replace that product for you or as soon as it is available back in stock.